When starting a business, you have to think about how you will be keeping in touch with your customers. A phone is therefore crucial to your business because it enables your customers to make inquiries about your products and services in real time.
Although social networks such as Facebook and Twitter are now being used by many businesses, the phone remains the most reliable medium of communication. This article will shed light on the benefits of using a VoIP phone.
A VoIP phone guarantees improved performance at your workplace because employees don’t have to be tethered in one place in the name of answering calls.
Since VoIP connects via the Internet, you can communicate with customers and employees while on the go as long as you have a mobile device that is connected to the Internet. Other than answering and making calls, a VoIP phone can be used for video conferencing, fax and texting SMS messages.
With a VoIP phone, a company doesn’t need to hire a telephone operator because VoIP comes with a hosted web portal that directs all the calls to their respective destinations. Such a system is very efficient for businesses that have offices in different countries. This enables employees to get in touch with the relevant department within the company from any part of the world.
The phone gives you the freedom of going where your job takes you without any limitations.
Easier to install
It’s very easy to install a VoIP phone in your office. You only need to follow the user’s manual that comes with your phone and you will be good to go. Once installed, you can add users as you wish. On the other hand, a landline phone is expensive to install, especially for businesses that have various departments. For a start, you must budget for the installation fee because it has to be done by a qualified telecommunications expert.
The PBX (Private Branch Exchange) system requires ample space and routine maintenance. When you add these expenses to your monthly bill, you will realize that a landline phone is not economical. Besides that, international calls cost more when on a landline.
Upgrading or downgrading a landline phone is cumbersome. Imagine that you have just hired a new employee and you need to dedicate a certain phone line to him. That will definitely cost you because a new cable has to be installed by an expert because you cannot do it on your own. It will actually take several days, if not weeks, to get an expert that can do the job.
But if you were to add a user in your VoIP phone, you would need less than 3 minutes to get the job done. This is because you don’t need any special skills.
And when you fire an employee, you can simply give that line to another worker so that you don’t have to be paying for a phone line that you hardly use. Additionally, you can use your landline phone alongside a VoIP phone; all you need is a VoIP converter. The converter basically identifies calls coming from a landline and changes them into digital form data, enabling you receive such calls on your computer.
Supports other business systems
VoIP supports a wide array of other systems. You can easily link your fax to VoIP so that you are able to get your messages while on the go. With a hosted VoIP system, your voicemails can be transcribed automatically and be delivered to the inbox of your email. This saves you from the hassle of having to write as you listen, which saves you a lot of time.
At the end of it all, you save a money because you don’t have to buy extra office equipment.
Moreover, you are spared from expensive monthly bills. With a VoIP phone, you only pay for the Internet connection. The phone supports call forwarding, holding, auto attendant, call hunt, and video conferencing. Having such a phone is like carrying your office in your pocket. It doesn’t matter where you are, you can always check on your customers and employees.