Grandstream GS-GXP2160 Enterprise IP Telephone Review


The Grandstream GS-GXP2160 is a full featured Enterprise IP telephone ideal for medium sized businesses. The phone’s compact design means you don’t need to create extra space for it on your desk. You can also mount it on a wall if it will be shared by other people in the office. This SIP phone is equipped to handle a moderate volume of incoming calls. It can receive up to 6 simultaneous calls. In addition to that, it has 24 programmable busy line field keys that can be configured for speed dialling. This feature makes it a lot easier for the phone operator to quickly transfer calls to other extensions.

Standard features such as call waiting and call parking are also available. It has the capacity to store up to 500 call records. Users have the option of either using the handset or speakerphone to answer calls without compromising on HD call quality. The phone comes is ideal for office environments with remote workers because it can set up 5-way conference calls.

The 4.3 inch color LCD screen is adequate to clearly display caller information and soft-keys. Users have the freedom to customize the display background on the screen. Custom wallpaper files are uploaded the phone using a USB drive. Message wait indicator LED on the upper right corner of the phone lets you know when there are voicemail messages in your mailbox.

Data communication from the phone is protected using TLS/SRTP/HTTPS to guarantee your privacy. The phone is equipped with dual switched auto-sensing 10/100/1000Mbps gigabit network ports, built-in bluetooth and USB to support connectivity to other devices. Electronic Hook Switch (EHS) compatible plantronics headsets can be connected via bluetooth for users who receive many calls.

The GXP2160 is arguably one of the best voip phones in the market because it provides applications that improve user productivity. Its phonebook application efficiently manages your contacts by allowing you to assign multiple phone numbers to a single contact. In addition to that, it supports integration with online directory services such as Broadsoft XSI. This allows you to take advantage of features such as predictive dialling.

Even though the phone includes a power supply, you should use it on a PoE capable network to reduce the amount of cabling required during installation.


  • Call timer and call waiting
  • Call transfer, hold, forward, pickup
  • Called, calling, connected party information
  • Local 5-way audio conferencing
  • Dual switched auto-sensing 10/100/1000Mbps gigabit network ports
  • PoE, Bluetooth, USB, and EHS


  • Integrated real-time web applications
  • 24 busy lamp field keys
  • 1-touch speed dial, redial
  • Multilingual user interface
  • Media encryption via SRTP, AES, HTTPS
  • 5 programmable context-sensitive soft keys
  • 480×272 TFT color LCD display


  • No warranty


The Grandstream GS-GXP2160 Enterprise IP telephone is indeed a good bargain for a medium sized business. Users will enjoy HD calls as soon they perform initial configuration via the web-browser on their computer. You can save further on business communication costs by connecting to leading voip service providers such as Vonage or RingCentral.


The Grandstream GS-GXP2160 Enterprise IP telephone is very reliable because it saves you from the hustle of paying monthly phone bills. But there are other VoIP phones on the market that can be compared with it. They include the Cisco SPA504G 4-Line IP Phone and Avaya 9611G IP Phone.

The Cisco SPA504G 4-Line IP Phone can support up to 4 lines; you can therefore connect it to other phones that are reserved for certain departments and communicate free of charge. Whether you like receiving your calls via the handset or the speaker, you’re assured of high-quality sound. You can therefore be sure that you will not miss any detail during a call.

The phone has an easy-to-use platform that eliminates the need for user training. Anyone who has ever laid hands on a mobile phone can definitely use the phone stress free. There are buttons on the face of the phone that alert you on the status of a call.

You can therefore tell when a call is on hold, a message that’s waiting to be read, and when a contact is being dialed. There are special buttons that let you answer the calls via handset, speaker or the headset. There are four navigation buttons that allow you to browse through the menu of the phone.

The Avaya 9611G IP Phone is another great masterpiece that comes with a 2.8” display. The desktop has an adjustable stand that allows the user to position it to his desired height. There are actually 12 keys that indicate the status of the call. These functions can be used to transfer the call to an extension phone. As a matter of fact, the phone can support three phones which makes it convenient for users who need multiple lines.

The phone connects to a computer via two inbuilt gigabit Ethernet (10/100/1000 Mbps) switches. You don’t need to add a speaker because the phone comes with an inbuilt speakerphone. Moreover, the headset is also inbuilt for your convenience. You can adjust the volume of the call using the two buttons that are clearly marked.


These are so far the best VoIP phones in this category. Based on features and pricing, all credit goes to Grandstream GS-GXP2160 Enterprise IP telephone. The phone is fairly priced and supports the highest number of accounts. Besides that, it comes with 24 busy line field keys that simplify accounts management. The downside is that it comes without a power supply.

The Cisco SPA504G 4-Line IP Phone is the second best deal in this ranking. The phone can support 4 lines. The advantage is that the phone comes with integrated web applications such as weather and currency. The downside is that it can’t be used in off grid areas because it lacks a power supply.

The Avaya 9611G IP Phone is at the bottom of this ranking because it can only support 3 lines. However, it still rocks because you can send messages and faxes at the touch of a button. You can also see when the people you intend to call are busy.

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