In 2016, the price for 8×8 stock rose by an astounding 27%. That’s because the revenues of this VoIP phone system provider were much higher than Wall Street exerts anticipated. Large business clients made up 53% of their clientele, and they keep renewing their contracts because they were utterly satisfied with the service 8×8 provided. Many consider 8×8 as their best VoIP service option.
The same is true for the 47% made up of small to midsize businesses that have found what they needed among the wide range of solutions and features offered by the VoIP company. Their hosted VoIP provider reviews have consistently labeled it as a recommended service.
Now it’s turning into a global giant, as their data centers have opened in Brazil, Singapore, and Amsterdam. So what accounts for the success of 8×8? A large part of their allure is that their VoIP platform can really provide you with the advantages you need, and even their basic bundles come with advanced features.
Features of 8×8
With their business VoIP phone system, you’re introduced to an eye-opening array of services that you don’t always find in other platforms. So aside from the usual, you have the following features:
- Phone system. With the auto attendant feature, you now have an automated service that acts as a receptionist. Extension dialing lets you call anyone in your company just by dialing their extension number, even if they’re in a different location. Ring groups let a group of extensions share the load of incoming calls.
- Business features. Nothing is missing here, as it includes Internet faxing if you have a Virtual Office Pro extension. There’s voicemail and the ever-convenient voicemail to email service. Group call pickup allows employees to answer incoming calls for other members of the group. There’s group intercom paging too, so you can send announcements to particular departments or teams.
Calls can be parked so other employees can pick up the call. Call transfers can allow the call to be announced or not to the person taking the call.
- Collaboration. Here you can hold meetings online, and you can share content and use video for better teamwork. Instant messaging is part of the deal and you can also check the status of other employees with the “Presence” feature. With conference calling bridge, each extension can hold conversations with up to 15 participants.
- Integrations. The 8×8 VoIP system integrates with a lot of other applications, from Google Calendar to Zendesk. There are 12 integrations listed here.
Aside from that, you also have a plethora of optional services so you can really customize your phone platform to match your needs and preferences.
- Phone numbers. You can get toll-free numbers and virtual numbers are available for most area codes so people can call that number without long distance charges and the calls are directed to your primary phone line.
- Additional business options. There’s a lot here, to be honest. There’s a switchboard app that lets you see employee presence status at a glance. The Barge Monitor Whisper feature lets you monitor phone conversations of employees with customers. There’s a Power Keys service, and the 4-Line Appearance feature enables your phone to take on 4 calls instead of 2 at once.
- Professional installation. In case you don’t want to install the Virtual Office system yourself, even if it is easy.
- Audio production store. This offers professional voice talent for all your audio recording needs.
- Analytics. There are also several analytics services available, and that includes real-time info on endpoint statuses, and on the clarity and quality of calls.
It’s quite evident why so many consider 8×8 a terrific option for VoIP phone service.
- The most notable advantage of 8×8 is that they offer friendly prices for feature-rich plans. The basic plan is very affordable, and yet it has such features as unlimited calls to the US and Canada, while other plans allot specific minutes. You also get mobile and desktop apps, a conference-calling bridge, and music on hold. The integrations are also ready right out of the box.
With other plans you can add video conferencing and call recording, and the international calls can be metered or unlimited.
- They only offer 3rd-party hardware phones, but they constantly have discount pricing for some phones at different times. There’s also an Enterprise plan that allows you to pay a monthly fee for your phones, so that you own them outright after a couple of years.
- It’s very easy to setup. You just need to make sure you have the necessary bandwidth for your call volume. Once you configure the priority setting of your voice traffic over all your other online needs, you can start using 8×8 by plugging in the phones.
- It can be integrated with a fairly large number of popular 3rd party apps.
- The customer support is also excellent. They offer a price quote that includes taxes. They respond to customer calls promptly and they’re very helpful with knowledgeable advice. There’s even a specialist that can guide you through the setup steps during a free 1-hour consultation.
- It’s an accredited BBB member and they have an A+ rating.
There’s really very little to complain about 8×8, to be honest.
- You will probably need some tech assistance at some point. About half of all customers call for assistance.
- In some cases, firewalls may have to be tweaked so they will work properly with 8×8.
- If you have an IT department that can build custom integrations, then you will be disappointed with the lack of an open API (application programming interface).
Many of the VoIP platforms are geared towards small businesses only. However, 8×8 is earning a reputation for high quality service for businesses of all sizes. It’s pretty safe to say that your VoIP needs will be provided for, at reasonable rates, with reliable service, and with excellent customer support.
It’s a safe bet to go with 8×8. For businesses, the less risk, the better it is. That makes 8×8 a great choice among the phone systems for small business and large enterprise.